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Can't sign in?
Four steps, in this order. Most people are in by step 2. About 3 minutes.
1
Confirm your email link within 3 hours
After you sign up, or when you are invited to a team, we email you a link to confirm your account. Open that email and click the link within 3 hours. The time limit protects your account: an old link stops working so no one else can use it.
Open the link in the same browser you will sign in with. If the time has passed, the link will not work, so go to step 2.
2
Ask for a new sign-in link
On the sign-in page, click Email me a sign-in link instead. Type your email address and open the new email. Click the link in the same browser you used to ask for it, because the link only works in that browser.
3
Use Forgot password?
Still stuck? On the sign-in page, click Forgot password? and enter your email address. Open the email, click the link and choose a new password. Choosing a new password also confirms your account, so you will be signed in.
A password needs at least 10 characters, with an uppercase letter, a lowercase letter, a number and a special character.
4
Clear your browser's saved data
Many owners sign in on the same browser they already use for their own accounts, for example Google Chrome or Microsoft Edge. Saved data from another account can get in the way of the link. Clear the browser cache and cookies, then try step 2 again. In Chrome, follow Google's guide to clearing your cache. In Edge, open Settings, then Privacy, search, and services, then Clear browsing data.
A private or incognito window is a quick way to test this without clearing anything.
Still locked out? Write to support@cloudglobal360.com from the email address on the account, and we will help you get in. Thank you!